Factory support
Generator commissioning and spare-parts support.
Send us the generator, engine and controller identification. Our factory uses those references to review commissioning and spare-parts requests.
Start with identification
Clear evidence produces a useful support response.
Photograph every equipment nameplate and keep the original model, settings, commissioning results and maintenance history together. For a fault, describe when it occurs and what measurements or alarms were observed.
Our factory confirms the support or parts scope before commitment. Local installation, energized testing, gas work and fault diagnosis must be completed by qualified personnel using the applicable manuals and site safety procedure.
Do not remove labels, discard the original component or change controller settings before evidence is collected. Include the site country, operating environment, engine hours and recent work. These details help us distinguish a parts-identification request from a commissioning or troubleshooting question.
Use the commissioning route before first startup. Use the spare-parts route when a component must be identified. For range, fuel or quotation questions, read the FAQ or send a project RFQ so the technical details stay together.